Customer Support
How can we help you? Please read our FAQs below or contact us directly using the email address or contact form.
Direct Support Email: support@fabriziochimienti.com
Response Time: We usually respond within 24 to 48 hours.
Frequently Asked Questions
How do I scan a QR Code?
Open the Scan tab within the app, then point your device's camera at the QR code. The app will automatically detect, decode, and show the results. Ensure that the camera has adequate lighting and is held steady.
How can I grant camera permission?
If you accidentally denied camera access, you can enable it by going to your iOS system settings, scrolling down to locate "Definitive QR Code" in your apps list, and turning on the Camera toggle.
Where is my scan history stored?
All your scans and generated QR codes are stored locally on your device. They are never uploaded to any remote server, ensuring absolute privacy. You can manage or clear your history in the History tab.
How do I customize the QR codes I create?
Navigate to the Generate tab, choose the QR code type (e.g. WiFi, text, URL), fill in the fields, and customize the layout. You can select custom colors, apply gradients, or pick a logo from your photo library to display in the center of the QR code.
How do I add a widget to my Home Screen?
Go to your iOS Home Screen, long-press on any empty area until the apps jiggle, tap the Add (+) button in the top-left corner, search for "Definitive QR Code", choose your preferred widget size, and tap Add Widget.